Privacy Policy
Last updated August 2026
This policy explains what TrueLuxe Estates Pvt Ltd collects when you use this website, why, and what choices you have. We keep it short and plain on purpose.
Who we are
This website is operated by TrueLuxe Estates Pvt Ltd, a Terra Firma company, based in Bengaluru, India. Where this policy says we, us or our, it means TrueLuxe Estates Pvt Ltd.
What we collect
When you send an enquiry through the form, we collect the details you enter: your name, your phone number, and, if you choose to add them, your email address, the residence you are interested in, and a short message.
Like most websites, our hosting also records basic technical information automatically, such as your IP address, browser type and the pages you visit. This is used to keep the site running and secure.
We do not use advertising or tracking cookies, and we do not build profiles of visitors.
Why we collect it
We use your enquiry details for one purpose: to respond to you and to have a conversation about the residences you are interested in. A member of the team may call, message or email you using the details you provide.
We do not add you to a marketing list, and we do not send you unsolicited promotions.
Who handles it
Your enquiry is stored securely and shared only with the TrueLuxe team who look after enquiries. We use a small number of trusted service providers to run the site: Railway for hosting, Cloudflare for delivering images, and Brevo to send us the email notification of your enquiry. These providers process the information on our behalf and only to provide their service.
We do not sell your information, and we do not share it with anyone else for their own marketing.
How long we keep it
We keep enquiry details for as long as needed to follow up with you and to keep a record of our correspondence. If you ask us to delete your details, we will, unless we are required to keep them for legal reasons.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. To make any of these requests, use the enquiry form on this site and tell us what you would like.
Security
We take reasonable measures to protect the information you send us, including encrypted connections and access controls. No method of transmission over the internet is completely secure, but we work to keep your details safe.
Changes to this policy
We may update this policy from time to time. The date below shows when it was last changed. Please check back if you want to stay current.